Edicy s’est développé au point d’héberger les sites web de plus de 150 000 personnes. C’est une belle aventure au regard de la taille de notre équipe – 9 âmes. Mais qu’arriverait il si cette foule se retrouvait en même temps bloquée sur Edicy ? Elle demanderait de l’aide à ces 9 là.

Heureusement Edicy est si simple que la plupart des utilisateurs construisent leur sites de manière autonome.

Lorsque quelqu'un a besoin d’aide, il se tourne d’abord en général vers la FAQ d’Edicy. Mais nous recevons tout de même jusqu'à 50 demandes d’assistance par jours. Et cela continue d’augmenter, quels que soient nos efforts pour améliorer l’utilisation d’Edicy. En conséquence, nous avons créé un Forum de soutien communautaire.

Il existe depuis quelque temps déja, dans l’ombre, et est maintenant assez mûr pour voir la lumière du jour. Aujourd'hui, il est disponible uniquement en anglais. Mais le Français et d’autres langues suivront bientôt.

Nous allons nous appuyer de plus en plus sur ce forum pour remplacer notre assistance par e-mail. Cela se fera dans une section comme la « foire aux questions peu courantes » Toute notre équipe est impatiente de répondre à vos questions. L'avantage -- par rapport à un service d’assistance par e mail -- est qu’un savoir collectif et public prend forme. Au lieu de donner des réponses dans des messages privés, nous en ferons bénéficier tout le monde.

A cela s’ajoutera très bientôt la communauté des fans d’Edicy -- qui se trouve déja sur notre page Facebook – et qui viendra aider les débutants, ainsi que discuter des demandes de nouvelles fonctionnalités.

Souhaitez la bienvenue à notre forum Edicy !


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